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Uncompromising Security

Your Safety is Our 360° Priority

From the moment you request a ride until you reach your doorstep safely, RIDERS layers intelligent telemetry, rigorous driver checks, and real-time emergency response at every stage.

Complete Protection

The Three Stages of RIDERS Safety

Safety is not just a feature in our app; it is engineered into every single millisecond of your travel experience.

Stage 1

Before Every Trip

  • 4-Tier Background Verification: Police clearance records, valid DL, RC validation, and court database screening.
  • Physical Vehicle Fitness Check: Periodic inspection of brakes, tires, indicators, and mirror alignments.
  • Sanitized ISI Helmet: Every Bike-Taxi Captain carries a sanitized ISI helmet with hygienic disposable head covers.
  • Mandatory 4-Digit OTP: Ride cannot start until passenger verifies Captain identity and provides OTP.
Stage 2

During The Journey

  • Live GPS Telemetry: High-precision satellite tracking monitored by our automated safety anomaly detection systems.
  • Route Deviation Alerts: Instant alert triggered if the vehicle deviates from the optimal map route or stops unexpectedly.
  • One-Tap SOS Button: Directly alerts local emergency services (112) and dials our 24/7 dedicated Crisis Response Team.
  • Share Trip with Loved Ones: Send a live web tracking link via WhatsApp or SMS so family can follow your ride in real-time.
Stage 3

After The Trip

  • Masked Caller ID: Passenger and Captain phone numbers are never revealed; all calls are routed via secure cloud bridges.
  • Two-Way Mutual Rating: Passengers and Captains rate each other. Inappropriate behavior results in immediate offboarding.
  • Lost & Found Support: Dedicated desk to quickly retrieve forgotten mobile phones, wallets, and bags from Captains.
  • 24/7 Grievance Officer: Legally empowered nodal contact for swift resolution of complaints and safety inquiries.
Dedicated Women Commuter Protection

RIDERS Women Safety Shield

We believe every woman deserves to commute independently and safely, at any hour of the day or night. Our Women Safety Shield provides proactive security measures designed specifically for female riders.

Night Ride Auto Check-Ins
Automated safety calls and app prompts during rides taken between 9:00 PM and 6:00 AM.
Top-Rated Captain Pairing
Priority allocation to Captains with exemplary 4.9+ safety track records and verified credentials.

24/7 Women Helpline

Direct line to our all-women rapid safety support team.

Call 1800-202-0099
Comprehensive Cover

Complimentary ₹5,00,000 Insurance Policy

Every trip taken via the RIDERS app is automatically covered under our partnership with leading Indian insurance providers.

Accidental Coverage

₹5,00,000

Coverage in unfortunate case of accidental loss of life or permanent total disability occurring during the active trip.

Hospitalization & Medical

₹1,00,000

Emergency OPD medical expenses, ambulance assistance, and hospital stay reimbursement resulting from trip incidents.

Captain Income Protection

₹750 / Day

Daily recuperation allowance for Captain partners if temporarily disabled due to an on-trip mishap for up to 30 days.

Insurance coverage is effective from the second you share the OTP until trip completion, with zero deduction from your fare.
Claim Assistance